Join the EfL team
We believe that every young person’s learning and the progress they make deserves to be recognised.
Too often, the achievements of pupils with SEND and learners with complex needs are reduced to data points or overlooked entirely. Our vision is to help schools capture and understand the real learning that happens every day, the small steps, breakthroughs and moments of independence that shape a young person’s future.
By working closely with schools, trusts and practitioners, we aim to support a more thoughtful and meaningful approach to understanding learning and progress.
Everything we build is designed to support schools and the young people they serve. Our work helps teachers shine a light on, recognise and celebrate progress that might otherwise go unseen.
Right now we’re hiring for the roles below. Take a look and see if one feels like a good fit.
Customer Success Champion
Remote
The Customer Success Champion delights in helping schools, colleges and other settings be successful with Evidence for Learning. This role combines providing excellent product knowledge and applying creative problem solving to help our valued customers be more effective in how they use EfL.
About the Role (Key Responsibilities and Tasks)
- Be a product expert and champion with an in-depth, comprehensive understanding of all features within our app(s) and how they are typically used by our customers.
- Be a point of contact for incoming customer and non-customer enquiries and support-related queries (email, telephone and Zoom / Teams)
- Triage enquires/queries: determining the nature of query including priority / impact; required actions; and then directly following through to troubleshoot and resolve the query or handing over to relevant team member as appropriate.
- Coordinate communication with the customer and any internal team members as required.
- Ensure that all queries/enquires are dealt with in a timely and professional manner.
- Host and provide 1-1 and online group training and Support Clinics via Zoom / Teams.
- Assist in producing training materials including videos, guides and handouts on the use of our apps.
- Support and assist in face-to-face EfL and EfL LearningShared events and conferences including hosting sessions and workshops.
The role will initially be home-based and we will provide you with necessary equipment to complete your job, including computer and tablet(s). There will be times that you will need to be able to attend an EfL LearningShared Networking events and conferences and / or occasionally visit customers and we would cover all transportation costs and provide overnight accommodation where required.
About You (Essential Skills, Attributes and Experience)
You’ll ideally have comprehensive experience in managing and leading Evidence for Learning in an educational setting. However, this isn’t essential as we’ll provide all necessary training.
We’ll be looking for you to bring the following attributes and experience to the role.
- Friendly, cheerful and positive outlook. A proactive and can-do attitude.
- Passionate about providing the highest level of service.
- Handles sensitive or confidential information with professional care and discretion.
- Able to build relationships with people working at various levels in a customer’s organization. E.g within schools including teaching assistants, teachers, the senior leadership team as well as the headteacher. and any internal team members as required.
- Great communicator (written and spoken) with a professional manner. Able to pitch and explain ideas, concepts and tasks appropriately to enable a range of users to understand and become competent in using our tools. Excellent writing skills and able to quickly compose appropriate emails.
- Methodical & meticulous in your approach to work – especially in being able to investigate and troubleshoot any issues. A keen eye for detail and must enjoy problem solving.
- Able to multi-task and work on multiple projects and streams of work.
- Skilled in prioritizing tasks to ensure the highest standard of customer service.
- Reliable and self-driven - able to work independently and as part of a team.
- Positive about learning and embraces challenge and change.
- Strong administrative and organisational skills.
- Proficient in a range of software including Word, Excel, PowerPoint and confident in using iPads, tablets, apps, Zoom and Teams. We will provide training in the various business systems.
Package
Salary: up to £37,000 per year, plus pension, medical benefits
Expected start date: ASAP
Full-time, Permanent
Why work with us
Work that genuinely makes a difference
Everything we do and build is intended and designed to support schools, colleges and other organisations and the young people and adults they serve. Our work helps teachers shine a light on, recognise and celebrate learning and progress that might otherwise go unseen… providing learners with an invaluable voice!
A team that understands and cares about SEND and inclusion
We collaborate closely with schools to ensure what we create is grounded in genuine lived experience.
A culture built on trust and collaboration
We’re a small, thoughtful team who care about doing things well. Ideas are welcomed, perspectives are valued and everyone has the opportunity to contribute to shaping what we do.
Flexible, purposeful working
We believe great work happens when people are trusted and supported. Our team works flexibly and remotely, focusing on outcomes rather than rigid structures.
We’re always happy to hear from people who are interested in working with us. If you’d like us to keep you in mind for other future opportunities, send a short introduction and your CV to: services@theteachercloud.net