Merging Learners
IMPORTANT: It’s important to make sure that if you have 2 or more learners with the same name in the cloud data that you can distinguish between them and that you know which one you want to match your device with.
You will need your Cloud Admin Password.
Make a connection…
Step 1:Â Tap Menu > Cloud Settings and enter your Cloud Admin Password.
Step 2:Â Select ‘Merge Device and Cloud Data’ from the list of options.
Step 3:Â Tap on Learners, this will list the learners you have on this device.
Step 4:Â Now choose which learner you are looking to merge.
Step 5:Â You’ll be presented with the learners in the Cloud that share the same first name. Select the learner you want to merge with. It will ask you to confirm.
Be careful to choose the right learner as the attributes for the learner on the device (name, email, parent details etc) will be overwritten with the cloud version.
Repeat for other learners.
Break a connection…
Step 1:Â Tap Menu > Cloud Settings and enter your Cloud Admin Password.
Step 2:Â Select ‘Merge Device and Cloud Data’ from the list of options.
Step 3:Â Tap on Learners.
Step 4:Â Tap on the learner that you wish to break the connection with the cloud for and confirm when prompted.
Repeat for other learners.
You can re-merge the same learner again by following the make a connection steps above.